deVere Group is a world-leading independent financial advisory organisations, with more than $10bn under advice from over 80,000 clients in 100 countries.

They help their clients, who are primarily expatriates and international investors, reach and often exceed their financial goals. Working closely with them, deVere devises, implements and manages bespoke financial strategies and solutions that help them create, grow and maximise their wealth.

Challenge

deVere group were looking to optimise their “very” manual onboarding process which was (in some instances) taking days to arrive at a decision on new customers.
False-positive results were being approved meaning legitimate users and transactions were being flagged incorrectly, leading to undue friction and lost business.

Speed is paramount in fintech, especially when you are looking to grow and scale a business or department, so this manual process was hampering business development.

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Solution

With the use of our family of solutions, you can verify and onboard up to 68% more customers than with traditional identity verification methods.

Our one simple, global solution enables customer verification in real-time. Utilise a single element or multiple processes – it’s entirely up to you. For deVere group, iDocufy, FraudWeb and PEPCheck helped:

  • Speed up the onboarding process
  • Arrive at more accurate results
  • Improve customer experience
  • Increase conversion rates
  • Increase security
“The main driver behind integrating HelloSoda was the speed of client onboarding which is key for digital banking solutions like Vault.
At deVere we experienced a growth in our conversion rates and increase in customer satisfaction rates as the account opening is now done automatically in less than two minutes rather than one of our agents having to check all documents manually before reaching a decision. Moreover, we increased our security with automated PEP and DarkWeb checks that ensure we keep fraudsters away.
Dimitris Litsikakis – Global Head of FinTech
deVere Group
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