Don't fear the loss of onboarding, think digital

Don’t fear the loss of onboarding, think digital

Just how much time do we spend online? Rather a lot, it would seem. According to We Are Social’s latest study, the world’s internet users will cumulatively spend a mind-boggling 1.25 billion years online in 2020.

To put that into perspective, the first fossil records of complex life forms date from the start of the Cambrian explosion – only 541 million years ago. And if we go back all the way to 1.25 billion years ago? Scientists believe early plants were only just starting to photosynthesise

Hidden costs of poor customer onboarding

Don’t be caught out by hidden costs of consumer onboarding

All businesses are looking to acquire new customers, but their competitors are too. A poor onboarding process can frustrate new customers which can result in greater volumes of abandonment. This means a business will increase its acquisition costs and worst still it will create a poor brand experience which in some cases can cost a business more.

Signing up new customers even when performing KYC checks should be simple. Get the whole process wrong and you can run into issues with identity and payment fraud, regulatory failures and increased operational costs.

Team Talks - Paula Maidana

Meet Paula, Business Development Director for LATAM

Our fantastic Business Development Director for LATAM works with clients in Latin America and Spain to provide identity verification KYC & AML solutions that work for them, in their respective countries.  

Based in England at Hello Soda HQ, Paula has taken the time to tell us a bit about herself, and share her bright positivity…

LCCP - 3 changes we expect to see

Comply with the New License Changes in Buenos Aires

With changes coming into place for the Buenos Aires gambling market, operators are having to look to find solutions to enable them to quickly and simply verify their players’ identity.

Under Decree 181, up to seven online gambling licenses will be issued and a single operator will be allowed to hold only one license.

LCCP - 3 changes we expect to see

Have you exceeded your annual volume checks already?

The changes to the LCCP from the UK Gambling Commission take effect on 7th May – but are you already exceeding your usage for verification checks with your verification provider?

As mentioned previously (here), there are a number of changes that operators need to be complying to. Ultimately, the result of these changes will see operators needing to verify and authenticate a higher volume of consumers before they are able to use their services.

Operators are going to be seeing higher volumes, meaning higher costs – but what about when operators inevitably exceed their current verification check limits with current providers?

Why automation beats manual checks

3 Reasons Why Automation Beats Manual Checks

Consumer convenience is an area that should always be at the forefront of a business’ mind. However while digital advancements are taking place each day, how can a business ensure the level of convenience that their consumers are after?

With the wealth of digital data now available on an individual, is there really any need to rely so heavily on traditional, manual checks anymore?

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