Ensuring that your customer has a positive onboarding experience is key to avoiding drop-offs and enhancing the user experience.Â
When a customer signs up to your business, the onboarding process is the first experience of your business that they will see. The impact of this can be huge. If a customer has a negative experience, they are more likely to take their business elsewhere.
Just how much time do we spend online? Rather a lot, it would seem. According to We Are Social’s latest study, the world’s internet users will cumulatively spend a mind-boggling 1.25 billion years online in 2020.
To put that into perspective, the first fossil records of complex life forms date from the start of the Cambrian explosion – only 541 million years ago. And if we go back all the way to 1.25 billion years ago? Scientists believe early plants were only just starting to photosynthesise.Â
All businesses are looking to acquire new customers, but their competitors are too. A poor onboarding process can frustrate new customers which can result in greater volumes of abandonment. This means a business will increase its acquisition costs and worst still it will create a poor brand experience which in some cases can cost a business more.
Signing up new customers even when performing KYC checks should be simple. Get the whole process wrong and you can run into issues with identity and payment fraud, regulatory failures and increased operational costs.
Gasp! PayExpo was a rollercoaster, and we’ve just come up for air. We met hundreds of new people, from interesting and diverse companies, waxed lyrical with our esteemed clients, gave a thrilling talk on preventing fraud whilst improving UX, took part in a Retail Payments panel about speed vs security, and gave out insights, explanations and walkthroughs to the beautiful people who graced our stand.Â
We also attended some sensational talks. Here were the highs:
For gaming operators, smooth and speedy onboarding is absolutely essential, however it can be made more complicated due to regulatory requirements, which can add friction to the journey.
In this blog we’ll tell you why customer address verification is so important, and how you can do it easily, using live utility data.
This new automated digital method now offers the most up to date source for address verification, and is the channel that customers and businesses are most happy to give access to, for KYC & KYB. We explain why here…
Using traditional credit data doesn’t work. There is a quicker, easier, and more accurate way. Using data-on-demand allows you to onboard more customers, safely, in seconds.
Did you know there is a new demand for digital verification?
With changes coming into place for the Buenos Aires gambling market, operators are having to look to find solutions to enable them to quickly and simply verify their players’ identity.
Under Decree 181, up to seven online gambling licenses will be issued and a single operator will be allowed to hold only one license.
Consumer convenience is an area that should always be at the forefront of a business’ mind. However while digital advancements are taking place each day, how can a business ensure the level of convenience that their consumers are after?
With the wealth of digital data now available on an individual, is there really any need to rely so heavily on traditional, manual checks anymore?
Have you ever asked your customers to provide proof of address to verify their identity? Have you ever thought about the impact that this could have on your business due to manual checks?
Manual processes can cause drop-offs and create a long and inefficient onboarding process. But how can this be improved?
