Hidden costs of poor customer onboarding
All businesses are looking to acquire new customers, but their competitors are too. A poor onboarding process can frustrate new customers which can result in greater volumes of abandonment. This means a business will increase it’s acquisition costs and worst still it will create a poor brand experience which in some cases can cost a business more.
PayExpo was a rollercoaster and here were the highs blog
Gasp! PayExpo was a rollercoaster, and we’ve just come up for air. We met hundreds of new people, from interesting and diverse companies, waxed lyrical with our esteemed clients, gave a thrilling talk on preventing fraud whilst improving UX, took part in a Retail Payments panel about speed vs security, and gave out insights, explanations and walkthroughs to the beautiful people who graced our stand. 

We also went to learn, and attended some sensational talks. Here were the highs
5 ways to win when onboarding new players in online gaming blog
For gaming operators, smooth and speedy onboarding is absolutely essential, however it can be made more complicated due to regulatory requirements, which can add friction to the journey. 

Here we tell you how our all-in-one solution, UniversalConnect, can optimise onboarding, adhere to regulations, keep new customers happy and ready to play, and more likely to stay with you.  

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