Avoid Onboarding Mistakes

The Most Common Mistakes When Onboarding New Gaming Players

The initial interactions a new customer has with your business set the tone for the entire relationship; the likelihood of a customer sticking with you (and recommending you to others) increases with the level of emphasis you put on creating an excellent onboarding process.

That’s why it’s important to make sure your onboarding process is robust, efficient and compliant and your customers can begin using your products as quickly as possible, with minimal drop-offs. Here, we explore some of the most common mistakes operators make when onboarding new gaming customers.

Gambling VIP schemes

The UKGC Is Clamping Down on VIP Schemes

The UK Gambling Commission has announced what they’re calling ‘strict new guidance’ for the way operators will have to handle VIP customer schemes moving forward. Provided that suppliers follow the new guidance, ‘there should be no irresponsible incentivisation of high-value customers in the future.’

Understanding what LCCP means for gaming operators

Understanding what the LCCP means for gaming operators

The UK Gambling Commission is constantly reviewing and updating the LCCP regulations for operators – but are your identity verification processes up-to-date?  

Huge changes to the LCCP first took place in May 2019 (you can read about them here) to ensure safe and responsible gambling throughout the industry, and since then the UKGC have been keeping a close eye on how they can keep operators verifying their customers’ identities accurately and efficiently to comply with the rules.

3 ways to onboard more in gaming customers

Ways to instantly onboard more gaming users

2020 was forecast to be a year of growth for many gaming operators, which now looks unlikely given the global impact of COVID-19.

However, there has been some positive uplift in the industry due to an increase in online players who are have been turning to online casino-style games in the wake of global ‘lockdown’ measures. Players are turning to games such as virtual slot machines and online bingo as a way to while away time at home.

Gaming Webinar | Hello Soda

Ways To Improve Customer Experience And Why Live Utility Data Can Help

Delivering a smooth customer onboarding process whilst meeting regulations can be challenging for most gaming operators. How can you ensure a great UX whilst adhering to regulations?

Today we’re launching our ‘on-demand’ webinar which focuses on ways to improve the onboarding process for your customers using live utility data. Yes, that’s right, utility data.

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