Hidden costs of poor customer onboarding

Don’t be caught out by hidden costs of consumer onboarding

All businesses are looking to acquire new customers, but their competitors are too. A poor onboarding process can frustrate new customers which can result in greater volumes of abandonment. This means a business will increase its acquisition costs and worst still it will create a poor brand experience which in some cases can cost a business more.

Signing up new customers even when performing KYC checks should be simple. Get the whole process wrong and you can run into issues with identity and payment fraud, regulatory failures and increased operational costs.

Solution Series UtilityConnect

Solution Series: UtilityConnect and why real-time address verification is a game changer

This is the next installment of the Solution Series, where we share an overview of our key KYC & AML solutions. This time it’s our latest innovation, Utility Connect, which is the only global and automated customer address verification system in the world. 

This is what you need to know, and why it’s a game changer, along with a product sheet…

Ultimate Beneficial Owner? With AML5 there will be a whole lot more blog

Ultimate Beneficial Owner? With AML5 there will be a whole lot more

AML5 ahoy! In the 5th incarnation of the Anti-Money Laundering Regs more people will have to be verified for KYB. Rather than one Ultimate Beneficial Owner (UBO), now anyone with a 25% share (or in a significant shareholding group) will have to be verified.

In this blog we tell you about a key detail of AML5, and how we can help you meet the new regulation coming into effect in January 2020.    

Why automation beats manual checks

3 Reasons Why Automation Beats Manual Checks

Consumer convenience is an area that should always be at the forefront of a business’ mind. However while digital advancements are taking place each day, how can a business ensure the level of convenience that their consumers are after?

With the wealth of digital data now available on an individual, is there really any need to rely so heavily on traditional, manual checks anymore?

Top tips for identifying fake documents

3 Top Tips for Identifying Fake Documents

Traditional methods of verifying a customer’s identity are very much still alive. Manual checks of identity documents are still widely used by a variety of different sectors in an attempt to prevent fraud, but how can fake documents be identified to ensure they don’t pass the test?

Manual identity verification checks are not just time consuming, but also produce a lengthy and clunky onboarding process for your customers. How can we identify fake documents in an automated and simpler manner?

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