The clock is ticking – can you onboard your customers in time?

The clock is ticking – can you onboard your customers in time?

Over the past few decades a body of research has grown confirming the fact that not only do humans base a huge amount of both their short and long term judgements on their first impressions, they form them remarkably quickly.

According to a prominent Harvard psychologist, the role our initial judgements play is firstly to determine whether a person can first be trusted, and secondarily whether they can be respected – in official terms, their warmth and competence.

Don't fear the loss of onboarding, think digital

Don’t fear the loss of onboarding, think digital

Just how much time do we spend online? Rather a lot, it would seem. According to We Are Social’s latest study, the world’s internet users will cumulatively spend a mind-boggling 1.25 billion years online in 2020.

To put that into perspective, the first fossil records of complex life forms date from the start of the Cambrian explosion – only 541 million years ago. And if we go back all the way to 1.25 billion years ago? Scientists believe early plants were only just starting to photosynthesise

Hidden costs of poor customer onboarding

Don’t be caught out by hidden costs of consumer onboarding

All businesses are looking to acquire new customers, but their competitors are too. A poor onboarding process can frustrate new customers which can result in greater volumes of abandonment. This means a business will increase its acquisition costs and worst still it will create a poor brand experience which in some cases can cost a business more.

Signing up new customers even when performing KYC checks should be simple. Get the whole process wrong and you can run into issues with identity and payment fraud, regulatory failures and increased operational costs.

Solution Series UtilityConnect

Solution Series: UtilityConnect and why real-time address verification is a game changer

This is the next installment of the Solution Series, where we share an overview of our key KYC & AML solutions. This time it’s our latest innovation, Utility Connect, which is the only global and automated customer address verification system in the world. 

This is what you need to know, and why it’s a game changer, along with a product sheet…

Ultimate Beneficial Owner? With AML5 there will be a whole lot more blog

Ultimate Beneficial Owner? With AML5 there will be a whole lot more

AML5 ahoy! In the 5th incarnation of the Anti-Money Laundering Regs more people will have to be verified for KYB. Rather than one Ultimate Beneficial Owner (UBO), now anyone with a 25% share (or in a significant shareholding group) will have to be verified.

In this blog we tell you about a key detail of AML5, and how we can help you meet the new regulation coming into effect in January 2020.    

LCCP - 3 changes we expect to see

Comply with the New License Changes in Buenos Aires

With changes coming into place for the Buenos Aires gambling market, operators are having to look to find solutions to enable them to quickly and simply verify their players’ identity.

Under Decree 181, up to seven online gambling licenses will be issued and a single operator will be allowed to hold only one license.

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