Hidden costs of poor customer onboarding

Don’t be caught out by hidden costs of consumer onboarding

All businesses are looking to acquire new customers, but their competitors are too. A poor onboarding process can frustrate new customers which can result in greater volumes of abandonment. This means a business will increase its acquisition costs and worst still it will create a poor brand experience which in some cases can cost a business more.

Signing up new customers even when performing KYC checks should be simple. Get the whole process wrong and you can run into issues with identity and payment fraud, regulatory failures and increased operational costs.

Santa Fraud: How to avoid being scammed at Christmas

Santa Fraud: How to avoid being scammed at Christmas

This holiday season will be a joyous one, for criminals. The festive season is a busy money spending period, and that makes it easier for fraudsters to steal your money.

At Hello Soda we prevent fraud for global companies, but we thought it would be a nice present to share some simple tips (that you can share with friends and family) on how to protect yourselves from any scams. 

Ultimate Beneficial Owner? With AML5 there will be a whole lot more blog

Ultimate Beneficial Owner? With AML5 there will be a whole lot more

AML5 ahoy! In the 5th incarnation of the Anti-Money Laundering Regs more people will have to be verified for KYB. Rather than one Ultimate Beneficial Owner (UBO), now anyone with a 25% share (or in a significant shareholding group) will have to be verified.

In this blog we tell you about a key detail of AML5, and how we can help you meet the new regulation coming into effect in January 2020.    

Understanding KYB and Merchant Verification blog

How to ace address verification in your KYC & KYB process

In this blog we’ll tell you why customer address verification is so important, and how you can do it easily, using live utility data. 

This new automated digital method now offers the most up to date source for address verification, and is the channel that customers and businesses are most happy to give access to, for KYC & KYB. We explain why here…

How we enable e-commerce companies to implement SCA blog

How we enable e-commerce companies to implement SCA

The PSD2 deadline of September 14th has passed, but some e-commerce companies still have time to implement SCA for online card transactions (possibly up to 14 March 2021). As such, for those who still need to implement SCA, all of the information below still applies. 

In this blog we give you a quick summary of what you need to know, what you need to do, and the solutions we provide to ensure all-important Strong Customer Authentication (SCA). 

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