PROFILE Insight

Gain consumer insights from text with advanced analytics solution

 

PROFILE Insight allows you to gain consumer insights from text such as:

  • customer reviews
  • emails
  • support requests

...allowing you to categorise topics, prioritise urgent messages and understand more about your customers.

Identify unique & meaningful information for each of your customers

Market more effectively

Improve customer relations

Categorise or flag urgent messages

How are we different?

Basic text analytics platforms can identify that the customer has had a positive experience.

PROFILE Insight can identify that the customer:

  • has an upcoming special occasion
  • has a daughter
  • enjoys Italian food
  • is married

Text classification

Sentiment analysis

Entity extraction

Concept extraction

Personality traits

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